FAQs

Can I use my ATM Debit Card to purchase E-TICKETs?

It depends on the bank that you are banking with. Some do have the facility, but most Banks in the UAE banks don’t entertain online purchases using Debit Cards.

What movie ratings are in practice in the UAE?

The UAE Ministry of Information, respectively, review and assign all movie ratings in the aforementioned countries. The rating categories are as follows: G Stands for General audience are able to see the film “No restrictions on age”. PG15 Parental guidance is required for those whom are below 15 years of age. 15+ No one under 15 years of age to be admitted. 18+ No one under 18 years of age to be admitted.

Why movies are not released at the same time internationally?

Movie release dates are set by either the studios or the regional distributors. While some movies are released simultaneously with the international release dates, many other films have a different launch dates to achieve maximum results in their respective market.

When do we update online movie schedule?

All movie information in addition to new releases are updated every Wednesday evening of each week. Theses schedules will reflect the show times from Thursday to the following Wednesday of the week.

Do Children need a movie tickets?

Tickets are required by law for children who are 3years of age and above.

What is your refund policy?

Cine Royal have NO REFUND, NO EXCHANGE policy.

Do you have a seating policy?

Yes. All of Cine Royal locations have allocated seating at all times. We strongly advise our patrons to select their desired seats and ensure to remain in their allocated seats during the performance.