Online Booking Terms and Conditions

Online Ticketing Purchase Policy

Please read these terms carefully. By using or visiting this section of the website, you are accepting the terms of use. These terms may change from time to time and you are bound to the terms of use as displayed at this point in time.

1. Film Classifications
Tickets are made available subject to the classification of the relevant film given by the UAE sensors. By purchasing a ticket, you represent that you are of an age permitted to purchase a ticket pursuant to the relevant classification for the film, and agree that Cine Royal has the right to request proof of age identification.

2. Concessions
Where discounted tickets are purchased, suitable identification must be provided at the cinema before entering the auditorium.

3. Returns and Exchanges
Returns and exchanges on purchased tickets are not permitted. Before purchasing your tickets, please select your desired movie, cinema location and session carefully.

4. Anti-Fraud Measures
From time to time Cine Royal may use techniques designed to identify fraudulent activities on the Site, such as fraudulent credit card use. You agree to cooperate with such efforts as Cine Royal in its sole discretion deem necessary. You further agree that if for any reason you or others acting upon your behalf are suspected of fraud or any other breach of these terms, Cine Royal may terminate your right to access and use the Site.

5. Credit Card Use
If any unauthorised use of your credit card occurs as a result of your credit card purchase from this website, you should notify your credit card provider in accordance with its reporting rules and procedures.

6. Security Precautions
Cine Royal will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Payment and credit card details are fully encrypted through secure server software (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. However, no data transmission over the Internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. You can view the Verisign certificate at the time of purchase to confirm we have taken measures to make this site secure.

7. Booking Fee
A booking fee will apply to purchases of movie tickets via this Website.

Please also read our Privacy Policy and general website Terms and Conditions.

8. Returns Policy
Movie tickets sold online through this website are done so on a no returns, exchange or cancellation basis. Refunds will not be issued for an incorrect selection. By completing your transaction by clicking on the Purchase Now button, you are accepting this policy. Please select your movie carefully and double check that the session and ticket information contained under the You have Selected heading is correct to prevent you being out of pocket.

9. Terms & Conditions:
The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).

10. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way using EV SSL protocol. You can verify this by looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

11. Privacy Policy

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

12. Method of Payment, Card Types accepted and Currency
We accept payments online using Visa and MasterCard credit cards.

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13. Country of merchant domicile

14. Governing Law and Jurisdiction
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.